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The original item was published from 6/10/2021 1:29:10 PM to 6/22/2021 4:53:40 PM.

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Development Services

Posted on: June 10, 2021

[ARCHIVED] Holly Springs Announces Major Changes to Development Software for Improved Customer Service

Holly Springs

Permitting/Inspections Unavailable June 23-25 Prior To Launch 

The Town of Holly Springs is launching a new planning and permitting software system to provide improved service and more convenient access to apply for permits, make development-related payments, review project status and schedule inspections.

The new CityView software launches Monday, June 28 and will improve customer service throughout the permitting process, allowing users to access town services from any device, including cell phones. Once the software is implemented, the entire development review process from initial planning requests to Certificate of Occupancy will be digitized, allowing the development community instant access to project information and improving staff efficiency by automating assignments and deadlines.

Permitting and inspections services will be unavailable and offline Wednesday, June 23-Friday, June 25 to allow for a successful launch of the new software. During this time, Development Services will not be able to:

  • Accept permits
  • Schedule or perform inspections
  • Issue Certificates of Occupancy.

All plans, permits and requested inspections submitted by close of business on Tuesday, June 22 will be processed on Monday, June 28. Please plan accordingly for this scheduled software conversion.

To stay informed about Development Services and software updates, please subscribe to the Development Services Notify Me email and text message service

For more information or questions, please call Development Services at (919) 557-3908.


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