Utilities: Billing & Customer Service


Utility Department Function

The Town provides:
  • Billing and payment collections for water, sewer and solid waste services
  • Help understanding and resolving issues with your water bill
  • Monthly meter reading

Online Services

About Utility Services 

Water/Sewer IssueContact
Billing Questions / High Bill Concerns (919) 557-3925, Press Option 3
Connect / Disconnect Service(919) 557-3925, Press Option 2 
Water Quality Issue (919) 552-5920
Water Service Concerns / No Water(919) 557-3925, Press Option 8 

Garbage / Recycling Issue Contact 
Bulk trash item for pickup
Additional information on Town policies and fees regarding large amounts of yard waste/debris
(919) 552-5920
Garbage / Recycling Missed(919) 552-5920
Need moving boxes pick up
The town will pick up a maximum of seven boxes, at no charge to residents 
(919) 552-5920 
Replace/Repair garbage or recycling container  (919) 552-5920

Yard WasteContact
Grass clippings to be picked up (919) 552-5920
Limbs/Leaves to be picked up (919) 552-5920