To reduce the spread of COVID-19, all Town of Holly Springs buildings are closed to the public, including Town Hall, until further notice. While our facilities are closed to the public, the work of government continues. Critical services, including development services work, will continue uninterrupted through the COVID-19 response. Staff are working normal business hours with several operational changes to encourage social distancing as recommended by federal and state officials.
Office Visits & Communication:
Because our offices are closed to the public, to request assistance via phone or email:
- Building Code: (919) 557-3915
- Engineering: (919) 557-3938, email
- Planning & Zoning: (919) 557-3908, email
To reach a specific staff member: View contact information in our online Staff Directory.
Each department’s webpage offers answers to common questions:
- All Planning & Zoning submittals (applications, plans, and associated documents) shall be uploaded to the Planning & Zoning FTP site at: http://www.hollyspringsnc.us/PlanningFTP or e-mail your application to HSPlanning@hollyspringsnc.us.
- All UDO permits for signs, sheds, temporary uses, etc. and home occupation registrations may be submitted in electronic format only instead of paper.
- If you wish to submit a paper copy in addition to the electronic, place them in the submittals box at the back entrance to Town Hall off the plaza. Please be advised that any application submitted in paper format will be sequestered for a minimum of 24 hours before it will be processed in accordance with public health recommendations.
- All Engineering submittals (applications, plans, special studies, and associated documents) shall be upload to the Engineering FTP site at: http://www.hollyspringsnc.us/EngineeringFTP or email your application to HSEngineering@hollyspringsnc.us.
- In most cases, it will be unnecessary to submit a paper copy in addition to electronic, but if necessary place paper copy submittals in the box at the back entrance of Town Hall off the plaza. Please include a flash drive or disk with digital files. Please be advised that any application submitted in paper format will be sequestered for a minimum of 24 hours before it will be processed in accordance with public health recommendations.
- You will be contacted once your application has been processed for completeness with instructions on how to remit any required payment.
- All review fees that are under $1,500 can most efficiently be paid via telephone with a credit card.
- All fees over $1,500 will require payment via check or money order, which can be deposited in the secure payment drop box located in the side parking lot next to Town Hall. Please note the specific project your payment is for and make sure the correct department is listed on the envelope so your payment can be processed quickly.
- Payments also can be mailed to Town Hall:
P.O. Box 8
Holly Springs, NC 27540
- Comments, official action or approvals will not be issued until payment is received and processed.
If you need to receive signed mylars or other items, please call the applicable department at their main phone number listed above and arrange a time for staff to put your documents in a box at the back entrance of Town Hall off the plaza. Be aware that staff may need time to gather the materials you are requesting, so if you have a large or complicated pickup, please call ahead. For smaller pick ups, you may call from the Town Hall parking lot and wait in your vehicle until staff notifies you that your materials have been placed outside.
Meetings will be conducted via digital or phone conferencing. Staff members are making arrangements for these electronic meetings as quickly as possible. If you have a meeting and have not yet been contacted by staff within a week of that meeting date, you may contact Engineering (919) 557-3938 or Planning & Zoning at (919) 557-3908 for more information.
Inspectors will be working from their vehicles and adjusting to other procedural modifications. For your safety and that of the inspectors, please maintain 6 feet of personal space and avoid direct contact, such as handshakes, as recommended by the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC). Please remember that the inspectors are visiting many sites each day, and limiting interaction helps prevent the spread of COVID-19.
Thank you for your cooperation:
We appreciate your patience and understanding as we navigate this unprecedented situation. Thank you for your assistance in attempting to keep staff and residents healthy and prevent the spread of the COVID-19 virus. Conditions continue to evolve rapidly, so we will provide any necessary updates as changes occur.